Abstract (Perception de la qualité des prestations de soins de santé et ses déterminants : cas des centres hospitaliers de Lomé)
To determine the perceptions of users or clients remains amajor challenge for researchers and managers in order to identifyshortcomings and, in turn, develop strategies to improve the quality ofservices provided. This study aims at analyzing the perception of users inLomé hospitals on the quality of the care they receive. To …