This study analyzes the perception of users and service providers on the quality of drinking water services in the outlying localities of the commune of Parakou. It shows that, 5% of users surveyed are very satisfied with the water service, 76% are satisfied and 19% are not satisfied. However, users deplore the frequency and duration of breakdowns in some boreholes. Furthermore, users’ perception is influenced by the quality, accessibility to drinking water, frequency and duration of breakdowns.
Keywords: Drinking water, Quality of service, Perception, Users, Service providers, Parakou.
